Terms and Conditions
1. Registration
1.1 Participants may apply for the course online.
1.2 All applications for Level 1 and 2 courses are subject to confirmation. Successful applicants will receive an email at least 1 week before the commencement of the course.
1.3 All applications for Level 3 courses are subject to shortlisting. Participants will be notified of their application status, approximately 3-4 weeks before the commencement of the course.
2. Attendance
2.1 Participants have to register their attendance for every lesson they attend.
2.2 Participants need to achieve a per unit module attendance of at least 60% (rounded up to the nearest session) in order to sit for the written assessment (i.e. assignment/exam).
2.3 There is no exemption for attendance.
3. Replacement of missed classes
3.1 There will be no replacement lessons.
4. Recording
4.1 No audio or video recording is allowed during class.
5. Course and Webinar cancellation/changes
5.1 Tax Academy’s course/webinar schedules, trainer, fees and course/webinar availability are subject to change.
5.2 Tax Academy reserves the right to cancel or postpone any course at short notice. In the event that the participant’s chosen course/webinar is cancelled prior to its commencement, Tax Academy will make a full refund of course/webinar fees paid by the participant.
6. Reschedule of exams
6.1 Rescheduling of exam is subject to approval on a case-by-case basis. Participants should inform the Programme Manager via email and attach the supporting documents (e.g.medical certificate, letter from supervisor or e-ticket for business travel).
6.2 For Level 1 and 2 courses, participants will sit for the exam with the next intake, if the application to reschedule exam is approved.
6.3 For Level 3 courses, the new exam date will be determined by Tax Academy if the application is approved.
7. Re-sit of exams
7.1 Participants who fail the exam can apply to re-sit for the exam by completing the exam registration form.
7.2 A maximum of two re-sits will be allowed for each course (Level 1 and 2) /module (Level 3).
8. Deferment of module
8.1 Deferment of module to the next intake (applicable to Level 3 courses only) is subject to approval on a case-by-case basis. Participants should write to the Programme Manager at least 2 weeks before the course commencement date.
9. Course/Webinar fees
9.1 Acceptable modes of payment are as follows:
- Internet banking/Bank transfers/GIRO/Paynow
- Telegraphic Transfer (Participant to bear all bank charges)
9.2 Payment is to be made within 7 days from date of invoice or before the commencement of the course, whichever is earlier.
9.3 For webinar, payment is to be made within 2 working days from the date of registration. Confirmation and Receipt will be emailed to registrant within 5 working days upon receiving payment. No invoice will be issued for webinar fees less than $600.
9.4 Course fees are non-refundable upon issuance of invoice.
9.5 Receipt will be issued upon request.
9.6 No refunds will be made for overpayment of 1 dollar or less.
10. Certificates/Letter of Completion/Transcript
10.1 For tax courses with examinations, hardcopy certificates of achievement/transcript will be issued to participants.
10.2 For tax courses without examinations, a certificate of completion will be issued.
11. Administrative fee
11.1 The following requests are subject to an administrative fee of $54.50 (9% GST inclusive) each:
- Purchase of course materials
- Re-sitting of exam
- Duplicate hardcopy of Certificate of Achievement (with grading)
- Deferment of course/module/exams
12. Withdrawal from course/webinar
12.1 Withdrawal from course/webinar is not allowed upon receipt of payment. Instead, participants may either:
- Defer enrolment to the next intake, subject to approval; or
- Nominate a replacement prior to course/webinar commencement.
12.2 For Level 3 courses, participants who withdraw will bear a cancellation fee of:
- $54.00, if cancellation notice is given more than 14 days before course starts; or
- 20% of course fees, for cancellation notice given within 14 days of course commencement
13. Continuing Professional Education (CPE)
13.1 A CPE letter will be issued upon request at the end of each module or programme.
Please note that photographs and footage may be taken during the course/event. These will be used by Tax Academy for marketing and publicity in our publications, website and social media platforms.